Q: Where can I find instructions for the composition of the costume?

In each product card, look for a brief description containing the composition of the garment.

In each product card, look for a brief description containing the composition of the garment.

Q: How should I wash it?

To ensure that the products you purchase will stay beautiful for a long time, be sure to check the label on the garment and contact us for more details.

Q: How do I choose a size?

To help you choose the correct size, refer to the product sheet for the item you want to buy: You will see the size shown on the product label and the size conversion metric used in your country.

Q: How do I shop online?

Shopping is convenient! Simply browse our website, find a product you like, add it to your shopping cart, and follow the checkout process to complete the purchase.

Orders and Shipments

Q: How do I know if my order has been confirmed?

If the order has been completed correctly and confirmed, you will receive an email with all the details.

Q: How do I check the status of my order?

When the order will be shipped from our warehouse, you will receive an email with a link to track the shipment.

Q: Cancel or change the order (add or remove) information?

You cannot modify or cancel an order once it has been completed.

You must wait for delivery before you can proceed with possible returns or repurchases.

If making a return, see the instructions on the Returns and Refunds page.

Q: Delivery time

The standard lead time of the order is 7-10 working days on average. If it is a custom product, it will take some time to make, so it may exceed our original delivery time.

Q: No order confirmation email for more than 24 hours?

If you see a confirmation at the time of purchase, we recommend checking your spam folder. If you do not find an order confirmation email, please contact our customer service department support@eltecommerce.com and will get back to you with your message within 24 hours.

Q: Payment methods available

Paypal, Visa, MasterCard, Mastero, Klarna

Q: Is the payment secure?

Security is very important to us, so we want you to know that your information will be encrypted and protected. At the fortheirlove online store, every purchase is made with the highest level of security by using certified secure servers and employing state-of-the-art encryption systems (SSL). All transactions are processed by a secure online payment gateway that transfers payment information in encrypted form with the highest security standards: your credit card details are completely impossible for third parties to access. We also take the risk of fraud seriously and all credit and debit card payments require confirmation and authorisation from you and your credit bureaus.

Q: What about defective clothing?

If you have received defective products, we are very sorry for this and we hope to help you solve the problem as soon as possible.

For goods purchased online, once a defect is found, please contact Customer Service with as much detailed information as possible (order number, product information, picture of the defect).

Within 24 hours, the customer service staff will find a solution and respond to your request as soon as possible.

Q: How do I return the product?

We accept returns within 14 days of the order being signed for. Please check the Return and refund policy for details.

Q: How to replace products?

If you want to replace an item in a different size or color, return it to get a refund and re-place your order. To return your item, we recommend that you follow the instructions in the Returns and refunds page.

Q: How long does it take to receive your refund?

Depending on the shipping method you use, it may take up to 15 business days (excluding weekends and holidays) for the item to be returned to our warehouse. Once the returned item is received, we will send an email and confirm the refund.

All refunds will be automatically refunded using the payment method used at the time of placing the order. The amount will be returned to your account within 5-10 business days, depending on the processing time of the bank your account belongs to.

Q: How will I receive my refund?

All returns will be refunded via the payment instrument used at the time of purchase or bank transfer, as originally intended. Outside refund methods will not be accepted. You will be responsible for all returns.